Let’s Talk About Service

minute read

Here at Technoprint, we place service and support at the heart of everything we do. We value each and every one of our customers by building effective relationships built on reliability and trust. Being experts within our industry means that we are well-placed to offer the very best advice and solutions and it’s this unrivalled level of support that has ultimately led to our impressive growth in recent years.

We recently carried out a customer satisfaction survey and the results were clear cut. Service was revealed to be our top scoring area, with 100% of our clients rating our service from satisfying to very satisfying.

Our company mission statement is ‘to provide high quality patient information leaflets with a world class customer service, by using our knowledge and significant experience to offer our partners technical guidance, industry leading solutions and innovations.’ In light of this, we have adopted a number of key customer service initiatives to ensure we remain at the top of our game:

1. Availability

Whether you’re looking to place an order, have a query about an existing order or just fancy having a chat with us, there is always someone at the end of the phone here at Technoprint. Our fantastic team of Key Account Managers work tirelessly to ensure that all queries are dealt with in a timely manner and will be sure to answer your email on the very same day.

2. An Innovative Approach

We pride ourselves in being a highly innovative organisation, meaning that we are able to provide bespoke solutions for our customers that are both time and cost-effective. This enables our customers to fully place their trust in us and know that we will find the very best solution for their needs.

3. Flexibility

We know that in the pharmaceutical industry, progress on artwork and approvals can be lengthy and slow, and then suddenly, something becomes extremely urgent. For this reason, we are able to offer a special 48HR SPEED LAUNCH priority service for individual batches.

As we continue to strive for even greater efficiency and the streamlining of our processes here at Technoprint, we are able to maintain this unrivalled level of service to our customers.

If you’re looking for a flexible supplier of information leaflets for your organisation or have a bespoke request, get in touch with us today and we’ll be happy to discuss how we can meet your needs.

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